Senior Customer Service Representative - Category Mgmnt (Hybrid)

Job Description

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

Responsibilities

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.Mentor and give direction to team members and provide training on best practices.Process payments for cash account customers.Research and resolve customer problems, acting as the customer liaison between other departments when necessary.Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

High School Degree or Equivalent required; College Degree preferred5+ years of relevant experienceStrong time management skills required, including ability to prioritize customer issues and resolve with positive outcomesSolid interpersonal skills that allow one to work effectively in a diverse working environmentAble to effectively communicate both verbally and in writingAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesComputer literate, including effective working skills of MS Word, Excel, and e-mail

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company’s greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups , comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.