EEOC Help Desk Agent (Day Shift) Hourly
📋 Role Overview & Responsibilities
Job Description
Westat is seeking technical help desk agents to work 40 hours per week, Monday to Friday (available between: 9:00am - 5:30pm) with the ability to support projects receiving requests for assistance via phone, email, and voice mail. This important Project Help Desk is critical to support our field interviewers, respondents, home office staff, and other project participants. Project Help Desk staff should remain calm and patient under pressure and thrive in a team environment.
Job Responsibilities
Answer technical calls or messages, emails, and voicemails and document highly detailed issues into customized tracking systems. Solve or troubleshoot problems that relate to the technical support of a wide variety of issues including hardware and data transmissions. Provide administrative tasks to other areas or functions of the project on an as needed basis, such as those requiring the use of Microsoft Office products.
Job Requirements
The successful candidate should possess excellent verbal and written communication skills in English, be detail oriented, and have a highly organized approach to work and strong problem-solving skills.
A High School Diploma and some college courses are required to apply Must have experience with customer service and entering detailed information into a help desk ticketing system.
Preferred
The ideal candidate will possess strong analytical skills to efficiently review and analyze large Microsoft Excel datasets Fluent in Spanish
These assignments are temporary hourly positions. Benefits are based on hours worked and tenure.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.
Career Area
Research - Survey Support
Frequently Asked Questions
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This position is located in Rockville, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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