Relationship Banker
📋 Role Overview & Responsibilities
Job Title
Relationship Banker
Location
AZ - Chandler 3075
What You'll Do
The Relationship Banker is responsible for managing a portfolio of clients consisting of property management companies and self-managed communities. They will be knowledgeable of treasury management products, quickly learning HOA products and services. The Banker will train clients on how to use bank products as well as provide troubleshooting and assistance with client’s software and integration. They will provide excellent customer service, accurate information, build client trust, and navigate challenging situations and tasks.
What We Are Looking For
Account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts.Utilize all department resources to assist clients with account/payment research and lockbox inquiries.Assist with all aspects of association transitions between management companies.Utilize daily reports to ensure that insufficient funds and non-posted transactions are processed following established procedures by expected deadlines.Provide excellent customer service in line with the department’s standards and client expectations. Use systems and tracking tools to remain organized, ensure completion of all requests, and deliver exceptional client experiences. Strong task management and professionalism is essential.Collaborate in a team structure and assist other members of the team to balance workload, actively supporting the team to achieve performance goals.Maintain a working knowledge of related federal banking regulations and bank policies/procedures. Build trust and relationships with clients as well as the Sales Team to ensure organic growth of deposits.Actively participate in bank training and demonstrate retention of learned knowledge.
What You Need To Have
A high school diploma plus 4 or more years of experience in retail branch banking operations and/or banking call center experience or a Bachelor’s degree plus 2 or more years of experience in retail branch banking operations and/or banking call center experience.Basic to intermediate knowledge of branch banking operation and payment center activities, terminology and products, services, and processes.Intermediate to advanced understanding of these same products, processes, and services, including specific knowledge of products, services, and processes related to Homeowners Association customer accounts.Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write correspondence, and speak clearly to customers. Ability to professionally respond to customer complaints and urgent requests.Intermediate to advanced skills in Microsoft Word and Excel, Outlook, etc.
Benefits You’ll Love
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Frequently Asked Questions
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This position is located in Chandler, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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