Assistant General Manager

Company Description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

The Assistant General Manager plays a key role within the operation of Westgate Lakes Resort and Spa, which has over 2,000 rooms. In this position, you will work closely with the General Manager to ensure the daily operations run smoothly. Your responsibilities will include maintaining the resort’s assets, fostering the development of our talented operations team, and enhancing owner and guest satisfaction. Additionally, you will take an active role in managing the resort’s finances and engage in regular communications and meetings with leadership. As Assistant General Manager, you will also provide leadership across several key departments, collaborating effectively to drive the success of our property.

Additionally, the person must possess and adhere to the following core company values:

IntegrityPassionWork Ethic

Essential Duties and Responsibilities

To assist in recruiting, training and ongoing training of all staffPerform appraisals of resort managers, coach and counsel, and develop all resort management staffOrganize monthly meetings and perform follow up to all staffMaintains procedure for orientation, training and development of all associatesLeads by example and ensures that all associates follow SOP'sEnsure resort inventory is managed effectively to attain the highest yield per resort objectivesConduct weekly yield meetingsAssists in preparing and submitting the resort annual business planAssists in managing and achieving all areas of budgets by implementing proper controlsPeriodically checks audits to ensure all financial controlsEnsures all financial SOPs are being followed as outlined in the Financial SOP checklistAnticipates and documents capital expenditure requirementsMaintains personal contact with owners and guests of resortMonitors and maintains procedures for safety of guest and personnelMaintains high levels of service as outlined in the SOP manualPerforms weekly inspections to ensure qualityEnsure all communication standards are being met and all association administration and fiduciary duties are being carried outAssists in maintaining all reporting SOPs and timelines as outlined by the General ManagerMust be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed

Qualifications

5-7 years of experience in the hospitality industry, ideally with several years in management roles within a large hotel or resort settingExperience in timeshare properties is preferredProven track record of successful team leadership and property managementExperience managing large teams and complex operationsStrong understanding of hotel or resort operations, including room management, guest services, housekeeping, maintenance, and food and beverage departments

Education & Certifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

Skills/Knowledge

Proficiency in budgeting, financial management, and cost controlStrong leadership skills with the ability to motivate and direct teams in a fast-paced environmentHigh attention to detail in all aspects of resort operations and guest interactions, ensuring that service standards are consistently met and exceeded

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.