General Manager

Company Description

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

As the General Manager of one of our largest Westgate properties, including the renowned Westgate Vacation Villas property, conveniently situated just minutes from numerous theme parks. With over 2000 luxurious rooms and top-notch amenities, your primary goal is to ensure the smooth operation of the resort and enhance guest satisfaction. You'll lead a team across various departments, collaborating closely with senior leadership to provide guidance. Your focus on efficiency and effective communication will help maintain a culture of excellence within our organization.

Essential Duties and Responsibilities

In partnership with senior leadership, the General Manager is responsible for overseeing the successful operation of the resort and ensuring that it meets defined performance metricsMentor, work closely with and train directors and department head that report to the GMEnsures directors and department heads are aware of the policies and procedures for all employees and that the policies and procedures are provided to all Team MemberDrive guest satisfaction by maintaining the product and service quality standards within each departmentWork with directors and department heads to develop annual budgets / Capital Plans to accurately forecast financial performance and to deliver financial results in accordance with those budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where neededDrive guest satisfaction by maintaining the product and service quality standardsRegularly review all metrics including, but not limited to: Medallia, Kipsu, Quality Assurance Inspections, Shopper Reports, Financial Reports/Audits, Team Member Surveys, Compliance Training and Team Member turnoverProvide regular and effective updates to the VP or AGM on the performance of the directors and department managersAssists in the planning, development and implementation of organization policies and goalsReviews appropriate reports such as HotSoS to determine effectiveness and efficiency of the Team and recommends and/or makes appropriate adjustments to ensure successActively participates in all meetings as assigned by the VP and Executive LeadershipProtects the Resort and its assets through enforcing and maintaining preventative maintenance programs.Works closely with Risk Management and Safety and Security to protect the assets of the Resort and provide for the safety of all guests and Team MembersFollows company policies and procedures and can effectively communicate them to subordinates.Works closely with Team Member Services to ensure that the Resort is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour and Health laws.Manage time and projects effectively to produce a desired result in view of available resourcesPromote CFI/Westgate Resorts' Mission Statement and philosophies to both team members and guestsPromotes organization in industry or trade associationsDirectly leads both the Assistant General Manager and Resort Operations Director, who are responsible for overseeing Food and Beverage, Housekeeping, SPA, Engineering, Waterpark, and ActivitiesOther duties as assigned

Qualifications

Seven (7) years related senior resort management experienceProven track record managing a property with over 1000 roomsHospitality industry experience is essential, timeshare experience a plusExperience in hospitality accounting, property management, point of sale, service order, guest communication and labor management applicationsOrganizational, relationship, interpersonal, troubleshooting, attention to detail, time management, priority management, and multi-tasking skillsProven ability to work independently and within a teamAbility to interact well with fellow team members and leadership from other resorts and departmentsPrevious experience leading in the hospitality sector, including hotels/resorts, retail/dining/entertainment venues, theme parks, etc.

Education

Bachelor’s degree (B.A. or B.S.) from a four-year college or university preferred

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.