IT Training Manager - Top Law Firm

Our client, a leading AmLaw 100 firm, is seeking an IT Training Manager to supervise three specialists and identify and implement best practices while working closely with director-level and c-suite stakeholders.

Job Function

Assess training delivery methods and integrate effective techniques into training operations Develop, acquire, and maintain technology training materials to support current applications used by firm and circulate to firm personnel on a regular basis Coordinate curricula, development, and delivery of technology training with Human Resources and Attorney Development leadership Abide by firm security policies and aid in development and delivery of Security Awareness Training Develop and maintain a learning management system for the firm and end user documentation for IT systems Assist in design review of new applications and application upgrades Analyze and optimize technology training spending Complete special projects as requested by the Director of Information Management and the Chief Information Officer Directly supervises and manages employees and is responsible for their overall direction, coordination, and evaluation and carries out supervisory responsibilities in accordance with the firm’s policies and applicable laws Full responsibilities include hiring, interviewing and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations for promotion, compensation, and termination

Job Requirements

Must have advanced technical knowledge and experience working with various systems and software including, but not limited to, document management systems (preferably iManage), Microsoft Office applications including Word, Excel, and PowerPoint, and various e-Learning applications Proactive with the ability to identify, define, and analyze complex end user issues and problems and to recommend and implement solutions Exhibit high degree of initiative in exercising independent judgment with demonstrated troubleshooting, follow-through, and critical-thinking skills to manage multiple projects simultaneously in a fast-paced, detail-oriented, and consistently changing work environment. Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions Ability to provide technical training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients Excellent organizational skills including record keeping, data collection, and system information Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e‑mail, or verbally

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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