E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who

are passionate about our quality products and great customer service. We think you’ll

agree that it’s a great time to join #TeamWFM.

The Associate Team Leader, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

On a daily basis, you can expect to support the WFMOA E-Commerce team by:

Ensuring a safe work environment for all Team Members.Reviewing the work forecasts and determine productivity and utilization requirements to meet the overall WFMOA objectives.Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.Proactively identifying and leading process improvement initiatives.Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.Embracing a start-up mentality and emphasize "have fun."

Responsibilities

Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep diving on areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements.

Additional Responsibilities Include

Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promiseMaintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.Allocate labor as needed; direct and assign job duties for Team MembersPerform in-depth problem solving in all areas to ensure successful and continuous operationsTrain, audit, and support Team Members to perform WFMOA standard operating procedures Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when neededReport and escalate systemic issues as necessary and in a timely mannerReview and update Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues

Basic Qualifications

Must have a High School diploma or equivalent18+ months retail experience for employees in a retail, distribution, or logistics environmentFlexibility to work weekends and or eveningsAvailability to work overtime during peak seasons and as needed year-roundAuthorization to work in the US without sponsorship.Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Preferred Qualifications

Prior experience leading high volume teamsOwnership in your work and team Degree in Engineering, Operations, or a related field.Ability to learn quickly and work under pressure in a fast-paced environment.Demonstrated analytical skills and ability to problem solve and prioritize with little guidance High energy, enthusiastic, and displays an affinity for our products, core values, and companyPhilosophyDemonstrates exceptional level of knowledge surrounding (new) products, item location,pricing and awareness of relevant competitors and industry trends.Demonstrated communication skills (written and verbal) with all levels of team members and leadership