Customer Service Representative (Sedgwick, KS)

Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task, prioritize assignments, and remain calm in a fast-paced environment? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position

This position provides administrative clerical support in order processing, inventory management, safety training, and all other facility operations. As an integral member of the team, this person will provide the interface between suppliers, support staff, warehouse staff, and other Wilbur Ellis branch operations teams.

Key Personal Attributes Include

Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with suppliers, drivers, and fellow employees from multiple locations, including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service

Ability to remain calm in a fast-paced environment

Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments

Ability to respond professionally to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

Problem-solving ability to attack problems with a positive attitude

Reads, writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include

Assists with order processing, utilizing JDEdwards Enterprise Resource Planning (ERP) software

Answers phones and responds to all email or phone inquiries in a timely, accurate, and professional manner

Manage inventory, including performing inventory audits, receiving inventory, and ordering inventory when needed to meet forecast needs

Work with the support team to ensure the accuracy of the forecast

Manage a detailed and organized office filing system in compliance with the company retention schedule

Maintain an organized office and manage adequate supply inventory

Assist with maintenance of plant safety programs, including taking minutes for monthly safety meetings and tracking safety training requirements

Works with suppliers to manage supplier on-site inventory, including weekly reports, billing, and records

Use truck scale and operate EAI automation system to load trucks

Supports Manager with all other duties as assigned

Key Skills and Abilities Include

High School Diploma or equivalent

Proficiency with computers, using Microsoft Windows, Microsoft Excel, and ERP order entry systems

JDEdwards experience is preferred.

Knowledge of math and the ability to use it in practical application with accuracy

Ability to sit at a desk and/or computer terminal to write or type for protracted periods

Skill is using a 10-key calculator

Knowledge of filing and basic organized office administration

Mobility to move freely across uneven terrain and up multiple stairs or ladders both indoors and outdoors safely

Compensation and Benefits

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16.83 - $22.41 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits, https://bit.ly/3S8aDCj

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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