Customer Service Specialist
📋 Role Overview & Responsibilities
Overview:We are looking for a proactive Client Services Specialist who excels in client interaction and project management. This fully remote position is ideal for someone who is detail-oriented and capable of managing multiple client projects, focusing on compliance and cybersecurity goals. The role requires effective communication across various platforms and coordination with team members to ensure client satisfaction.
Responsibilities:Direct interaction with clients using Slack, phone, and video calls to foster strong relationships and ensure clear communication.Apply outstanding project management skills to maintain timely completion of projects.Collaborate with internal team members to ensure client projects are executed accurately and within planned timelines.Keep clients well-informed about the status of their tasks, including what has been completed, what is in progress, and what remains to be addressed to meet their compliance and cybersecurity objectives.Quickly understand technical subjects relating to compliance and cybersecurity with guidance from your manager and colleagues.Manage scheduling of discussions, respond promptly to client inquiries, and maintain ongoing updates for all stakeholders, both internal and external, regarding project statuses.
Qualifications:Proven experience in client-facing roles and excellent interpersonal communication skills.Strong ability in project management, ensuring that projects stay on track and deadlines are met.Capacity to rapidly acquire and apply new knowledge, particularly in technical fields.Skilled in organizing and managing multiple priorities in a structured manner.Experience in scheduling and responding to client needs effectively, ensuring that all parties are aligned on project progress.
Nice to haves:Security and compliance experience (SOC 2, ISO 27001, etc.)Experience working at a fast-moving startup
What We Offer:The opportunity to work remotely from any location within the United States.A competitive salary range of $70,000 to $90,000 per year.A healthcare stipend to support your personal health needs.
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This position is located in Colorado, United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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