Head of Client Relations

Do you have a passion for beautiful, timeless design and thrive on building relationships within today's luxury market, particularly focusing on High Jewelry? Join our talented team at REZA.

Overview: We are seeking a dynamic, passionate, and results-oriented individual to join our team as the Head of Client Relations for REZA. The ideal candidate will leverage existing relationships and cultivate new ones to drive brand awareness and increase sales opportunities. This role requires a combination of entrepreneurial spirit, exceptional communication skills, passion for beautiful design, and an obsession with luxury client satisfaction. This role acts as a brand ambassador at all times which requires a sophisticated and refined demeanor at all client facing moments.

ResponsibilitiesUtilize existing and develop new relationships to enhance brand visibility and drive sales opportunities. Implement entrepreneurial strategies to achieve sales targets in alignment with company growth projections. Connect with prospective and existing clients through various channels & opportunities, including market relevant events, text / whatsapp messaging, social media, and traditional communication methods, while maintaining meticulous client records in Salesforce. Demonstrate a deep passion for the artistry and craftsmanship of high-end jewelry – savoir faire Exemplify the essence of our brand in every client interaction, employing personalized tactics to ensure an outstanding experience. Foster a culture of clienteling, encouraging an entrepreneurial mindset and emphasizing client development and retention & acquisition to drive business growth. Capture and maintain accurate client data, logging all communication and interactions in Salesforce. Enhance the in-studio experience by consistently delivering memorable moments to every client, adhering to established sales processes and protocols. In addition to taking ownership of the Studio space to make the environment conducive to a high touch approach in selling. EG maintenance, vitrine set-up, refreshing florals, merchandising etc.. Implement sales initiatives, such as events, and regularly engage with clients during important life milestones and holidays. Serve as a clear and passionate communicator, both verbally and in written correspondence. Provide qualitative and quantitative analysis of client needs and desires to leadership team with the aim to refine overall client experience. Execute best practices by leveraging hospitality resources to create unforgettable client experiences. Lead post-sales client support activities in accordance with CRM processes. Act as a brand ambassador: maintain a polished personal presentation and demeanor at all times.

QualificationsProven track record of success in luxury sales or client engagement roles. Exceptional interpersonal and communication skills, with the ability to connect with clients at all levels. Extraordinary social skills with the desire to attend market relevant events to acquire new clients and build brand awareness. Strong understanding of CRM systems, particularly Salesforce. Entrepreneurial mindset with a drive to exceed sales targets and deliver exceptional client experiences. Impeccable attention to detail and organizational skills. Ability to thrive in a fast-paced, dynamic environment. Passion for design and a commitment to upholding the brand's reputation for excellence.