Regional Account Manager

About WorldWide HealthStaffWorldWide HealthStaff Solutions Ltd. is a recognized global leader in the international healthcare recruitment industry. We predominantly recruit international healthcare professionals from around the world to work in the United States. We are vital to hospitals, long-term care facilities and medical centers around the country. With office locations in North Carolina, Idaho, the Philippines and Dubai, the company is growing rapidly and expanding at all locations. This position is located in Charlotte, North Carolina.

Job Summary - Regional Account ManagerThe Regional Account Manager (RAM) is responsible for managing existing Client relationships in a particular territory, owns the process execution of existing international recruitment efforts, and drives the growth process through re-orders and portfolio expansion. The RAM owns the onboarding of new Clients in the territory and may be called upon to prospect new business as needed for territory growth performance or engage in industry tradeshows. The RAM is the overall process expert and primary point of contact to the Client for the company that leads leverages, and coordinates the key departmental resource/subject matter experts in the areas of recruitment, legal immigration, case management, licensure, and relocation teams. The RAM is responsible for engaging Clients in a regular cadence to drive execution, project management, growth activities, periodic site visits, and monthly reporting analytics. The RAM will manage and mentor at least one Client Services coordinator in providing excellent customer service to the entire territory.

Reports To: This position reports to the Director of Account Management

Job Responsibilities: Build Strategic Customer RelationshipsBuild excellent relationships with the most strategic clients in their territory, including C-suite engagement.Drives process rigor, execution, and improvements both internally with the WWHS team and externally with the Clients.Own growth targets and support S&OP planning process through the procurement of re-orders, portfolio expansion at existing Clients, and onboarding of new business.Plan Client site visits, develop agendas, and present to key client stakeholders.Prioritizes accounts and leverages team resources, particularly for maximum return on the most strategic territory accounts.Operational ExcellenceBe the primary face of the WWHS team to the Client and own the relationship from onboarding, recruitment, and immigration to arrival.Drive internal collaboration across all departmental areas to provide seamless execution and outstanding customer service to their clients.Coordinate all project management tasks with Client; communicate & gathers all Client documentation for timely onboarding, recruitment, & immigration processing.Develops and maintains all communication with clients, works to resolve problems, promotes services, and presents value propositions.Generating monthly client reports developed/ sent as per client directiveLead weekly/monthly client calls as per client directiveDevelop/ Direct/ Coach the Client Service Coordinator(s)Project ManagementSupports business management projects by documenting risks, issues, and action items.Troubleshoot client-related issues, resolving them either individually or collectively with the departmental teams.Coordinate various project management tasksKeep business leaders informed about progress in various areas that impact businessFunctions as a liaison between the Client and all departmental areas.Performs other duties as may be assigned.Be a team player who can wear different hats representing the various departmental functions in order to serve the customer betterTake ownership of assigned tasks, drives actions, and timeline

Qualifications:Bachelor’s degree in business, marketing, or related field.Experience in sales, marketing, or related field.Experience in the healthcare industry or staffing industry, a plus.Excellent verbal and writing communication skills and IT fluency.Ability to manage complex projects and multi-task.Excellent organizational skills and ability to think strategically.Ability to flourish with minimal guidance, be proactive, and handle uncertainty.Excellent proficiency and Excel skills; as well as PowerPoint, Word, andAbility to communicate with and work at different levels and across different disciplines - in person, by video, over the telephone, and by email with high attention to detailAdaptable and capable of working in fast-paced environments.Able to respond to changing landscape and still deliver results

CompensationSalary is commensurate with experience401(k) and 401(k) matchingDental insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insurancePaid time offProfessional development assistanceRetirement planVision insurance

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)