Sales Support Supervisor

Headquartered in the Pacific Northwest, Wyld produces the best Cannabis tasting edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld operates in AZ, CA, CO, IL, MD, MI, MO, NM, NV, OR, OK, WA, and across all of Canada with more launches on the horizon.

Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.

Embody Wyld Core Values, The Wyld Way

Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.

Make a MarkWe Blaze Our Own TrailBrand FirstWe Mean Business

Covid-19 Vaccinations: This position will require the successful candidate to show proof of Covid-19 vaccination.

The Sales Support Supervisor is responsible for, but not limited to, driving flawless execution of Wyld’s go to market strategy through leadership of the Sales Support Team, market knowledge, and local

compliance and regulations. They will be responsible for setting standards and coordinating functions

through clear communication with their sales support team, while working closely with the Regional Sales Operations Manager to ensure all functions are achieved. They will be an integral part in the hiring, training, and development of sales support employees, and must be able to work a flexible schedule. This position will report directly to the Regional Sales Operations Manager.

Essential Duties And Responsibilities Include The Following

Supervise Sales Support Team and assist with planning, assigning, and directing workIncluded in the management of the Sales Support team under the guidance of the RegionalSales Operations Manager as it relates to hiring, discipline, termination, representation, and HR administrative tasks.Oversee scheduling for team members, and delegation of work throughout the dayTrain, develop and coach Sales Support team on company standards, sales processes and best practicesComplete Employee Reviews based on company timelines and proceduresMake recommendations to management regarding personnel evaluation and training of the sales support teamOversee daily sales support and delivery operationsCoordinating with Regional Sales Operations Manager and Director of Sales to analyze and ensure proper team and fleet size to meet the operational needs.Cover additional regional Sales Support teams when other Sales Support Managers are out of office.Ensure efficient execution of product delivery, payment collection, brand ambassador responsibilities such as merchandising, education, relationship building, competitor insights, and compliance with safety policiesCreate and communicate routes and schedules for deliveries, payment picks, education sessions (EDUs) and eventsMaintain relationships and communication with 3rd party route providers and update applicable route information and parties affected as neededOversee driver safety; ensure the team complies with traffic legislation, is conscious of road safety and demonstrates safe driving and other good road safety habits.Assist with fleet management and oversightAccount SupportSupport daily sales support team responsibilities including, executing product deliveries, payment pickups and attending events as neededProvide marketplace feedback, assessing industry trends and communicating clients needs through appropriate channels.Inventory ManagementOrganize, maintain, and track swag, unmedicated samples, event inventory and marketing materialsEnsure 100% event readiness by stocking bins, filling samples, and organizing display itemsRestock on-site inventory at facilities weekly, or as frequently as necessaryAssist with processing and reconciliation of payments, credits and deposits, as requiredCollaborate with supportive departments including Inventory, Distribution, Facilities, Business Systems, and Sales LogisticsExecute administrative responsibilities including daily reporting into CRM, mileage and expense reporting submitted weekly, internal logs for vehicle, SWAG checkout, etc.Understand state level regulations and internal policies ensuring proper field execution and internal communication.

Qualifications

• *If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.**CompetenciesTime Management - Capable of prioritizing tasks in order of importance and deadline focused.Communicates Effectively - Develops and delivers clear communication across various channels while adjusting for the unique needs of different audiences and platforms. Clear and respectful communication, attentively listens, and effectively gives feedback.Demonstrates self-awareness - Able to process feedback in order to continually improve oneself.Builds Effective Teams & Instills Trust - hires, trains and develops teams through engagement, trust and coaching. Gains the confidence and trust of others through honesty, integrity, and authenticity. Instills confidence by being reliable, honors commitments to internal customers, is consistent in their work habits, holds themselves to high standards, and is authentically themselves.Ensures Accountability - Holds self and others accountable to meeting expectations and commitments. Follows through, and makes sure others do the same, acts with a clear sense of ownership, takes personal responsibility for decisions and actions, asks for helpDrives Results - Achieves results consistently, even in tough circumstances; an infectious bias for action; gets the job done.Ultimate Professionalism - conducting oneself with responsibility and integrity while striving for excellence.3 years of experience directly related to customer-facing responsibilities and account management, preferably in the cannabis, or related industry. At least 1 year of supervisory or lead experienceComputer Skills: Proficiency in Microsoft office, data analysis, MS Business Central ERP, Google Apps and Salesforce CRM a plusActive state-issued driver's license and maintained clean driving recordReliable personal vehicle to utilize for marketing events (Mileage reimbursement is covered at federal rate)Must be able to effectively communicate in English, both verbally and writtenSpanish proficiency a plusHours are likely to vary based on needs of the businessMust obtain state required Cannabis permits, licenses, and/or certificationsRegister as an AgentObtain a valid RVT CertificateWilling to submit to and complete a CORI Background checkServSafe Food Handler’s Card preferredWilling to submit to a background check, including a motor vehicle reportMust be 21 years of ageMath Skills: Possess basic mathematical skills: addition, subtraction, multiplication and division Travel Requirements: Driving orders in state territory utilizing company or personal vehicle as needed. Overnight stays when needed to support longer routes (lodging and meals covered by company) Must be willing to receive authorized vaccination against COVID-19

#WyldJobs

If you are not a California resident or applying to an open role in the state of California please skip this section

Wyld CCPA for CA Applicants Please review and be prepared to answer a few questions about the above notice at the end of the application

$58,000 - $58,000 a year

Compensation

As a exempt employee, you'll receive a competitive salary of $58,000/yr + bonus potential, 11 paid holidays, 120 hours of PTO, 401K and fully paid health, dental and vision insurance.

Wyld is an equal opportunity employer.