Member Service Consultant

The YMCA of the Pikes Peak Region is actively seeking qualified, high-energy Member Service Consultants. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing members, and show off our amazing Y culture?

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Consultant (MSC) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Service Consultant will possess extensive knowledge in membership and program offerings as well as specific center information. The Member Service Consultant will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The MSC will be responsible for executing the sales strategy to include a relational interview, all strategic follow-up processes and full engagement in new members and prospect management. In addition, this position assists in regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures.

OUR YMCA CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming we are open to all. We are a place where you can belong and become. We are genuine we value you and embrace your individuality. We are hopeful we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined above all else, we are on a relentless quest to make our community stronger beginning with you.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

RESPONSIBILITIES OF A MEMBER SERVICE CONSULTANT

Accurately process new memberships and program registrations including cash transactions and maintenance of member recordsHandling all questions, information requests, and complaints regarding membershipEnsure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards, greeting membersResponsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programsCollaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaintsMeet and exceed membership satisfaction sales, and retention goalsPractice strong fiscal stewardship in the execution of financial and membership policies and proceduresRespond to emergency situations by adhering to the safety policies and procedures set for the AssociationModel values of honesty, integrity and the ability to work well with a diverse population of membersAble to manage multiple prioritiesThis is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS OF A MEMBER SERVICE CONSULTANT

Must be at least 21 years of ageMust be available for the following hoursMonday 4PM-8PMWednesday 4PM-8PMSaturday 8AM-1PMHigh School diploma or equivalentPrevious experience in member management, sales, or recruitmentAbility to work well and effectively communicate with a diverse population in a wide variety of situationsConfidentiality and excellent organizational skills are required Must be able to work minimum 20 hours per weekMust be able to demonstrate good verbal and written communications skills and effective conflict resolutions skillsFriendly disposition, knowledge and demonstration of excellent customer service practicesProficiency in Microsoft Office

Part-time Benefits

Free Family Membership Program discountsGenerous retirement benefits - 12% after eligibility is metEmployee Assistance ProgramPaid Sick Time

USD $15.00 - USD $16.50 /Hr.