Trading Desk Tech Support Analyst

The Equities Trading Technology Support team is responsible for the delivery of technology in support of trading lines of business and customers. In combination with in-house development and leading technology vendors, the team delivers solutions to realize business opportunities, manage market risk, provide analytics and facilitate regulatory reporting. The candidate is responsible for the front line support of the Equities, Options and Convertible bond trading applications, including: Fidessa, Raptor, Bloomberg, Flex trade and an in-house Retail OMS. The primary function of this position is to provide daily level I and II support to the trading desks and the trading systems to meet the needs of the front office. The individual will need to effectively communicate the technical requirements to the business, internal development teams, infrastructure technology teams, and external vendors. Responsibilities The candidate’s responsibilities will include but not limited to the following: OperationalAssist other members of group in monitoring all equities trading systems and FIX sessions including Fidessa, Raptor, Bloomberg and FlextradeLearn all daily processes and procedures including escalations pathsCommunicate to the business new system enhancements and changesWork closely with business trade support department to ensure proper ticketing and allocation of tradesAssist business trade support on investigating trading errorsAssist market makers and block traders with daily trading issuesAssist in the client onboarding process

TestingPrepare and QA test scriptsNotify team of release/patch schedules for efficient rollout processPrepare test scripts with full entrance / exit and pass / fail criteriaCoordinates test activitiesProvide test status as requested.Execute test scriptsProvide test exit reportsEnsure that all test standards are being followed

AnalysisLiaise with vendors, internal departments and business analysts to gather requirements that will drive business solutionsGather technical requirements from different business units and perform system analysis either individually or as a team

Skills Working Knowledge of Fidessa/FIX connectivity, technology, trading, trading operations is a plusAny knowledge of Order Management Systems. Knowledge of Fidessa, Bloomberg, Flextrade and/or Raptor is a PlusExcellent people skills with the ability to communicate with traders, management, and team membersCommunicate clearly and professionally on telephone calls and internally in personExperience working for a US broker/dealerAbility to work in a fast-paced trading environment while multitasking on various initiativesAbility to communicate both written and orally in a clear and understandable way to both technical and to non-technical audiencesOutgoing, assertive and flexible behaviorAnalytical and problem solving skillsAble to quickly identify impact of an issue and see the issue from the traders perspectiveUnderstands when an issue needs to be escalated to senior staff or business managementUnderstanding of Microsoft Office suite, including basic Excel formula knowledge

AttributesService OrientedTeam playerTakes InitiativeCreative thinker and problem solverThorough and detailed orientedAbility to operate within a high pressure environment

Salary - $80K – $100K Range

NOTICE: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.